TERACUE Technical Support Form

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If you need technical support for one of the TERACUE products, please contact us via email at techsupport@avbb.net. Otherwise, you may follow these steps:

1) Fill out the form below. Please include as much information as possible in order to diagnose your technical or service issue faster.

2) Once submitted, you will get a separate confirmation email including an RMA number, in case you are asked to return the product.

3) Our Service Department will contact you as soon as possible with further instructions.

If the unit is required to be sent to our service center, please write the RMA number outside of the box, as part of the shipping instructions provided by our Service Dept.
Customer or reseller is responsible for all shipping expenses to our service center (including taxes and customs duties, for international customers).

CUSTOMER INFORMATION

First Name

Enter your first name

Last Name

Enter your last name

Company Name

Enter Company Name, if any

Address

City

Province or State

Select the province in Canada or state in the US. If outside of Canada and US, leave blank

Zip Code

Country

Phone Number

Enter Phone Number. Include country code if outside of the US or Canada

Email Address

Enter your email address

PRODUCT INFORMATION

TERACUE® Product Model

Product Serial Number

Do you know the date of purchase?

Yes No

Enter Date of Purchase

Software or Firmware Version

Operating System

Problem Description

Please be as detailed as possible describing the problem that your unit is experiencing, including the steps taken that lead to replicate the problem. You may also enter any additional information that you want us to know, such as full error messages, or best times to contact you.

Files Submission

You may upload any files that could be relevant, such as video files, screen shots, status logs, etc. (File types allowed: JPG, PDF, TXT)

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